Social media analytics
for customer service
Provide customers with the best service and build their loyalty
Request demo
How social media analytics helps customer
service teams
Increase customer loyalty with quality feedback processing
Track feedback from customers about your product or service wherever they leave it, so you can quickly address incoming requests and ensure customers have the best possible experience with your brand.
Identify and correct customer service problems in a timely manner
Brand Analytics will show problems in the customer experience, highlight barriers that deter purchase, and help you understand what needs to be improved to minimize churn.
Increase the effectiveness of your support team
Evaluate the performance of customer service employees with automated reports to take timely corrective action.
Take the stress off your support team when dealing with high volumes of queries through automation capabilities in Brand Analytics and integration with helpdesk services.
Try Brand Analytics in action!
Fill in the form to test the system.
How will it go?
- our consultant will contact you to clarify your business objectives
- will help to set up and tune the system to suit your goals and objectives
- will conduct a system demo
- will be in touch for 7 days to provide help during the test period